Frequently Asked Questions

General

Our Check-in time is 16:00 and Check out Time is 11:00.

Wi-Fi internet access is complimentary for guests.

100, Dunhua N. Rd., Songshan Dist., Taipei 105020, Taiwan

Please ensure that you have read and understand your itinerary’s rate and cancellation policies and agree to the hotel’s deposit and cancellation policies.
You must present a valid photo ID and credit card upon check-in.
All guests staying in the room must be registered with the front desk.
Our hotel is a 100% non-smoking hotel.

Reservation

You may contact us with inquiries regarding your reservation. However, we may not be able to adjust reservations made through other parties. For this reason, we recommend all reservations be made by booking directly on our website.

You must be above 18 years old to check in to a room.

If you need to cancel your reservation, please make sure to do so 24 hours before your expected arrival time to avoid any fees.
We certainly understand that plans can change, so please don’t hesitate to let us know if you need to make any adjustments.

Yes, ID Card or passport shall be presented upon checking-in.

Guest Services

All guest rooms are not applicable for placing rollaway beds.
Cribs are available in all room types but are limited, and complimentary for hotel guests.

No, but we have full print, scan, copy & concierge services through the Front Desk
Co-Working Space nearby the Front Desk is available 24 hours, complimentary for hotel guests with key-card access.

Yes, the Gym is located on the first floor and is complimentary for hotel guests with key-card access.
Open from 06:30 to 23:00

Yes, the Outdoor Swimming Pool is located on the fifth floor and is complimentary for hotel guests.
Please wear appropriate swimwear, including swim trunks and a swim cap.
Open from 07:00 to 19:00

No, our property is 100% non-smoking.

Yes, we have Accessible Rooms, contact us if we can help with your special request.

Transportation

We are happy to arrange transportation for you in our luxurious Mercedes-Benz S-Class S350 from TPE Taoyuan International Airport for NT$2,200. You can make your reservation easily at our Concierge Desk.

We’re thrilled to offer our guests a 24-hour indoor public parking space with room for up to 270 cars.
For non-hotel guests, the cost is NT$80/hour on weekdays and NT$100/hour on weekends.
Plus, our hotel guests receive free parking for one car per stay!
The parking location is on B3 and can accommodate cars no taller than 175 cm.
Each room includes free parking for one vehicle with a height limit of 175 centimeters. Parking operates on a first-come, first-served basis, and the hotel does not assume responsibility for vehicles.

From TAOYUAN AIRPORT

Kuo-Kuang Motor Transport 1819, approximately 40-50 minutes, at NT$125 per person per shuttle
Kuo-Kuang Motor Transport 1840 or 1841, approximately 40-50 minutes, at NT$125 per person per shuttle
Evergreen Bus 5201 is suspended now

Dunhua North Road and Nanjing East Road.

Food & Beverage

Yes, room service is available from 11:30 to 20:30, find the menu at our service system ILLUME Assistant.

We have a buffet restaurant on-site on the first floor, offering breakfast, lunch, and dinner
A Chinese restaurant offering private dining on the second floor, which requires a reservation 7 days in advance.

ILLUME Assistant