Accessibility Statement

ILLUME TAIPEI is dedicated to ensuring an inclusive online experience for everyone, embracing accessibility as a fundamental principle. Our commitment extends to users of all abilities, including those with disabilities, and we strive to create a website that is seamlessly navigable and usable by a diverse audience.

ILLUME TAIPEI Website

ILLUME TAIPEI strives to maintain compliance with the World Wide Web’s Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) on our website, and:

We have built our website using standard-compliant HTML and CSS
We have ensured that the website content is structured in a logical manner using informative headings and labels where relevant and are usable by customers who use assistive technology/screen readers.
We have provided consistent navigation across the website
We have ensured that images have alternative texts and descriptive links.

Accessible features of our hotel:

Accessible pathway to the hotel entrance
Accessible entrance
Accessible registration desk
Accessible concierge
Accessible routes to elevators
Accessible restrooms
Accessible restaurant

Accessible Rooms:

We offer rooms with accessibility features, which may be booked by clicking here or contacting our reservations team at +886-2-2719-8399.

Available accessible room types:

Premier Room – Roll-in Shower
Premier Room – Roll-in Shower & Visual/Hearing impaired device

Accessible rooms have the following features:

Grab bars around the toilet and in the bathtub/Shower
Handheld shower
Built-in Seat roll-in showers
Doorbell, peephole, and all switches at accessible designed height
Larger entry per accessibly designed requirements
All armoire or closet has lowered shelf and bars to hang items
Minibar and safe are located at an accessible designed height

Additional hearing and visually-impaired rooms with local regulation fire-approved devices may be reserved by contacting our reservations team at +886-2-2719-8399.

Premier Room
Premier Rom with Balcony Room types

We offer portable local regulation-approved kits that are for the hearing impaired and blind. These are available at check-in and have the following devices:

Adjustable Telephone Amplifier
Visual Telephone Ring Signaler
Communication Access Device (TDD)
Alarm Clock with Bed Shaker
Visual Door Knock Signaler

Please be aware that WCAG 2.0 AA Guidelines are evolving and our efforts to comply with these guidelines are ongoing. If you would like to report any accessibility issues, please contact us at marketing@theillumehotel.com.com. We will make all reasonable efforts in order to update the page(s) and ensure their accessibility.