【IMPORTANT】SCAM ALERT!

Hey there!
We just wanted to give you a quick heads-up about something we’ve been seeing lately. With so many people doing business online these days, there has unfortunately been an increase in fraudulent phone calls and emails. We know it can be really frustrating to deal with, but please don’t let yourself get taken in by these scams! If someone contacts you and tries to sell you vouchers or book a room under false pretenses, just stay alert and don’t give in. We’re here to help if you have any questions or concerns, so please don’t hesitate to reach out if you need anything.

Your safety and security are our top priority. We want to kindly remind you that we won’t ask for your personal information or credit card details over the phone or email. If you ever receive a questionable message, don’t hesitate to give us a call on our service hotline or the 165 Anti-Fraud Hotline right away. We’re here to help you and make sure you have a fantastic stay with us.

We understand how frustrating it can be if you have been defrauded and suffered losses. No need to worry, we’ve got your back! Here are a few helpful tips that can protect you and your rights:

1. Keep any evidence related to the fraud.
2. It’s important to report the fraud to the police as soon as possible, so your rights are protected (Don’t forget to get a police report form!).
3. If you have noticed any unauthorized activity on your bank account, make sure you inform your bank immediately.

We hope these steps help you effectively deal with the situation. Let us know if you need any further assistance!

ILLUME TAIPEI +886-2719-8399